IBM® Elite Support for DOcplex

Comprehensive support for the Eclipse platform provided by IBM

IBM® Elite Support for Decision Optimization CPLEX Modeling for Python is a technical support package for DOcplex, an open source development environment. This offering gives you the advantage of using open software with reliable expert support from IBM. You gain the support you need to build mission-critical applications with this Python modeling package.

This Elite Support provides:
  • Support for the DOcplex packages.
  • Phone support at no additional cost. IBM support services are available through IBM online issue management tools or by phone, and 24x7 phone support is available for severity 1 issues.
  • An efficient defect fix process. Defect submissions go through a triage process, and fixes are delivered by the IBM development team.

Contact your sales representative for more details or contact IBM here in the “Contact IBM” section.

Support portal

You can access the Decision Optimization support portal here.